Medical (including Prescription Drugs, Mental Health, Chemical Dependency and Dental)
1-877-508-6927 / TDD 800-346-3344
M-F 8:00 a.m. to 6:00 p.m. ET


Avaya Health and Benefits Decision Center

Avaya Healthy Decisions, Enrollment Administration, Reimbursement Accounts and COBRA
800-526-8056 / TDD: 800-952-0450
M-F 8:00 a.m. – 8:00 p.m. ET


CWA Appointed Avaya Healthcare Coordinator

Teresa Douglas
This email address is being protected from spambots. You need JavaScript enabled to view it. 

Avaya Contract

October 2011

To: All T&T Locals and Staff

I am pleased to announce that CWA and Avaya have reached an agreement to extend the current Collective Bargaining Agreement until June 7, 2014 at 11:59 p.m.

Working closely with the elected bargaining team, Richie Meringolo (CWA Local 1101) and Kevin Kimber (CWA Local 6016), we were able to negotiate that all provisions of the 2009 CBA remain in effect. In addition, wage
schedule increases are scheduled as follows:

2% on June 10, 2012

1.9 % on June 9, 2013

The extension will keep the current health care benefit package for active employees and retirees in tact with NO premiums or additional costs. In today's economy this is a major accomplishment and the bargaining team should be applauded for a job well done.

In Unity,

Bill Bates
Assistant to VP/Telecommunications Director

Dec 3, 2013

Second Extention until June 13, 2016 - This document will be also included in members' ballot packages for their review.

In Unity,

In Unity,Martha FlaggeCWA Staff RepresentativeIn Unity,
Martha Flagge

CWA Staff Representative

Feb 12, 2016

Effective February 12, 2016 -

By and Between Avaya Inc and the Communications Workers of America

Avaya Inc. and the CWA do hereby agree to extend the 2009 Collective Bargaining Agreement effective May 24, 2009 (previously extended to June 7, 2014 and June 13, 2016) until June 14, 2018. Except as set forth below, all provisions of the 2009 Collective Bargaining Agreement remain in full force and effect.

Effective October 2, 2016, wage schedules shall be increased by 2.25% on the Maximum Rates and by 2.25% on the Minimum Rates in effect on October 1, 2016.