CenturyLink Hiring Event

New Health Benefit Coordinator

In 1995 CWA bargained a new position titled Health Benefit Coordinator. Health Benefit Coordinators purpose is to assist bargained for employees in the event they have problems with their health care benefits or short term disability. The HBC's are trained on processes and procedures and develop contacts with the various vendors and providers. They can quickly resolve issues and bring peace of mind to members that have problems.

The Health Benefit Coordinators are appointed by CWA leadership.

Effective December 8, 2014, Ryan Weeks is our new Health Benefits Coordinator servicing legacy Qwest CWA and IBEW 206 employees and retirees. Ryan recently worked as a Screening Consultant in Boise, ID and he also served as the Executive Vice President in Local 7603.

The CenturyLink Service Center can be contacted at (800) 729-7526 for Health care and Short Term Disability and Family Medical Leave related information by choosing the applicable option(s). If you still need assistance after contacting the CenturyLink Service Center, your healthcare plan carrier or CenturyLink Disability Services, contact Ryan at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at (208) 454-4038.

2015 Open Enrollment

2015 Open EnrollmentWith Open enrollment getting ready to start there has been a number of calls regarding the information posted on the CenturyLink home page regarding 2015 Open Enrollment – Benefit Plan Changes and Communications. This posting speaks to the elimination of the PPO option, the doubling of the working spouse surcharge, etc. These changes only apply to the Non-Bargained and LCTL Bargained Employees – not the legacy Qwest employees. Our benefits, including premiums and other charges, are locked for the term of the contract.

Our benefits remain separate and distinct from the Benefits for the rest of CenturyLink.


Cost information is posted on the HR Link homepage and in your Qwest 2013 Final Bargaining Report and Tentative Agreement.